What products does your company offer?

We currently offer 8 ounce, all-natural soy candles that contain phthalate-free premium fragrance oils.

What is your company’s mission?

Our company’s mission is to bring awareness to maternal health issues and donate a percentage of our profits to organizations that support these causes..

Where is your company located?

Our candles are made in the USA and currently hand-poured in Columbus, Ohio.

What is your return/exchange policy?

Thank you for shopping at Samantha Rose Candle Co! All sales are final. 

However, we understand that damage during shipping may occur. We package everything with care, but if there is an instance where your order arrives damaged, please reach out to us at samantharosecandlecompany@gmail.com. To process a damage claim we must receive photo of the damaged item(s), the packaging it was shipped in and your order number, to enable us to quickly work to replace your order. 

Do you ship to P.O. Boxes and Internationally?

Yes, we ship to P.O. Boxes and ask that you list it as P.O. Box (xxx).

At the moment we are not shipping internationally. We currently only ship to all 50 states within the United States of America.

How long will it take my order to ship?

Our current lead time is 2-3 business days for production and due to COVID-19, orders may take 2-5 days to process. Please be aware that many shipping carriers (USPS, UPS, etc.) are experiencing delays and staff shortages due to COVID -19 so the delivery date of your item(s) may depend on the acceptance by the carrier, their processing times, and the destination of the item(s).

As soon as your order ships, you will receive a shipment confirmation email with your tracking number. If you do not receive a tracking email after you have placed an order, please contact us at samantharosecandlecompany@gmail.com and we will try to rectify this situation. 

How often should I trim my candle wick?

You should trim your wick to 1/4 of an inch before use. Keeping the wick trimmed will help to prolong the life of your candle and allow for the cleanest burn possible.